- To be eligible for a refund or exchange, the product must be purchased within one year
- The item must be sent back to us, partly or fully used, but in the same bottle or tub that it was delivered in
- To process your return, we require a receipt or proof of purchase
Situations where only partial or no refunds are granted (if applicable)
- Any item not in its original packaging
- Any item where the product label is removed
- Any item where the bottle/container is damaged or broken
- Any item that is returned more than one year after delivery
- Customer providing incorrect address
Refunds (if applicable)
After receiving and inspecting the returned product, we send an email to the respective customer to confirm that we have received the item. Customers are also notified of the approval or rejection of their refund.
If approved, the refund is processed and a credit is automatically applied to the customer’s credit card, or original method of payment, within a few days.
Partial refund due to incomplete or incorrect address
If you still haven any concern regarding this, please contact us on firstname.lastname@example.org.
Late or missing refunds (if applicable)
- If the refunded amount has not been received, please check your back account once again
- Contact your credit card company to confirm as it may take some time before your refund is officially posted
- Contact your bank to confirm as there is often a processing time before a refund is posted
If you still haven’t received your refund, please contact us on email@example.com.
Exchanges (if applicable)
Products in certain conditions may be replaced. To exchange a product for the same item, please send us an email on firstname.lastname@example.org, for details on how to proceed.
To return the product, please email us on
email@example.com for details on how and where to send the parcel.
The customer is responsible for letting us know of the shipping costs before returning the product. Shipping costs are refundable on our acceptance of the costs presented to us prior to shipping. If the costs are found to be excessive, an alternative route is offered to return the product.
The delivery time for the exchanged product may vary depending on the shipping address of the customer.
Epic Nature advices its customers to use a trackable shipping service or purchase shipping insurance for products over £20. We don’t guarantee receiving the returned product.